Privacy Policy

Last Updated: August 1, 2026

1. Information We Collect

a) Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, address, phone number, email address
• Health Information: Medical history, current health status, care needs, medications, allergies, and other health-related information necessary for providing care
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Emergency Contact Information: Names and contact details of your emergency contacts
• Care Preferences: Preferences regarding care routines, schedules, and cultural or dietary needs

b) Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, referring URLs, and other analytics data
• Cookies: We use cookies to enhance your experience. You can control cookie settings in your browser.

c) Information from Third Parties

We may receive information about you from:

• Healthcare Providers: With your consent, we may receive information from your doctors, hospitals, or other healthcare providers.
• Family Members: Information provided by family members or other authorized individuals.
• Payment Processors: Stripe provides us with payment confirmation information but does not share your full payment details.

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2. How We Use Your Information

We use your information for the following purposes:

• Providing Care Services: To develop and implement personalized care plans, schedule caregivers, and deliver services tailored to your needs.
• Communication: To communicate with you about your care, schedule changes, and respond to your inquiries.
• Billing and Payments: To process payments, send invoices, and manage your account.
• Quality Improvement: To evaluate and improve our services, train our staff, and ensure quality care delivery.
• Legal Compliance: To comply with applicable laws, regulations, and professional standards.
• Website Improvement: To analyze website usage and improve our online experience.

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3. How We Protect Your Information

We take the security of your personal and health information seriously and implement appropriate safeguards to protect it:

• Encryption: All sensitive information is encrypted during transmission using industry-standard SSL/TLS technology.
• Access Controls: Access to personal and health information is limited to authorized employees and caregivers who need it to provide services.
• Secure Storage: Information is stored on secure servers with appropriate security measures.
• Training: All our employees and caregivers receive training on privacy and confidentiality practices.
• Regular Reviews: We regularly review and update our security practices to ensure continued protection.

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4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

• With Your Consent: When you have given us explicit consent to share your information.
• To Healthcare Providers: With your consent, we may share information with your doctors, hospitals, or other healthcare providers involved in your care.
• To Service Providers: We may share information with trusted service providers who assist us in delivering our services (e.g., payment processors, IT providers).
• Legal Requirements: When required by law, court order, or legal process, or to protect the safety and rights of our clients and others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, information may be transferred to the new owner.

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5. Your Rights

You have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete information.
• Consent: You have the right to withdraw your consent to our collection and use of your information at any time.
• Deletion: You may request deletion of your personal information, subject to legal and professional requirements.
• Complaints: You have the right to file a complaint with the appropriate privacy commissioner if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

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6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your preferences and settings.

You can control cookie settings in your browser. Blocking cookies may affect your experience on our website.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Retention of Information

We retain personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies. The retention period may vary depending on the type of information and applicable legal requirements.

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9. Children's Privacy

Our services are designed for seniors and adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

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10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: